Terms And Conditions

Gardeners Snaresbrook Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Snaresbrook to residential and commercial customers within our service area in the United Kingdom. By booking or receiving any service from Gardeners Snaresbrook, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting or receiving services from Gardeners Snaresbrook.

Services means any gardening, garden maintenance, clearance, soft landscaping, planting, lawn care or related work provided by Gardeners Snaresbrook.

Agreement means the contract between Gardeners Snaresbrook and the Customer comprising these Terms and Conditions and any written or verbal confirmation of booking.

Service Area means the areas within which Gardeners Snaresbrook offers services, as communicated from time to time.

2. Booking Process

2.1 Bookings may be requested by the Customer via our online enquiry forms or any communication channels we make available from time to time.

2.2 When requesting a booking, the Customer must provide accurate and complete information about the property, access, the type of work required and any specific requirements or risks of which Gardeners Snaresbrook should be aware.

2.3 Gardeners Snaresbrook may offer an estimated price based on the information provided. In some cases, a site visit or visual assessment may be required before confirming the final quotation.

2.4 A booking is only confirmed once Gardeners Snaresbrook has accepted the request and has provided confirmation of the scheduled date, time window and scope of work. Acceptance may be given in writing or verbally.

2.5 Gardeners Snaresbrook reserves the right to decline any booking request at its sole discretion, including where the requested work falls outside our standard service area or capabilities, or where the Customer has a history of late payment or cancellations.

2.6 The Customer must ensure that an authorised adult is available to provide access and discuss any specific instructions on the day of service, unless otherwise agreed in advance.

3. Scope of Services

3.1 Gardeners Snaresbrook provides gardening and related services such as regular garden maintenance, one-off tidy ups, hedge cutting, pruning, planting, lawn care, weed control, soft landscaping and garden clearance, subject to availability and suitability at the property.

3.2 The specific scope of Services for each booking will be as agreed between Gardeners Snaresbrook and the Customer prior to the work commencing. Any changes requested by the Customer on the day of service may be subject to additional charges and may not always be possible within the booked time.

3.3 Gardeners Snaresbrook will use reasonable care and skill in delivering the Services but does not guarantee that any particular outcome or appearance will be achieved, especially where factors such as weather, soil condition, plant health, existing damage or infestations are beyond our control.

3.4 Unless expressly agreed in writing, Gardeners Snaresbrook is not responsible for designing garden layouts, structural landscaping works, tree surgery that requires specialist qualifications, or any services that require separate regulatory approvals.

4. Access and Customer Obligations

4.1 The Customer must provide safe and reasonable access to the garden and areas where work is to be carried out at the agreed time. This includes arranging for gates to be unlocked and informing Gardeners Snaresbrook of any access codes or procedures in advance.

4.2 The Customer must ensure that the work area is free from hazards, including but not limited to sharp objects, hazardous materials, unsecured dogs or other animals and any unsafe structures. The Customer must inform Gardeners Snaresbrook of any known risks at the property.

4.3 If access cannot be gained or the site is not in a safe condition for work to commence, Gardeners Snaresbrook may cancel or postpone the visit and may charge a call-out or cancellation fee as set out in these Terms and Conditions.

4.4 The Customer is responsible for obtaining any necessary permissions from landlords, neighbours, management companies or local authorities for the work to be carried out. Gardeners Snaresbrook accepts no liability where permissions have not been obtained.

5. Pricing and Payment Terms

5.1 Prices may be quoted as fixed fees, hourly rates or day rates depending on the type of work and as communicated to the Customer in advance.

5.2 Unless stated otherwise, all prices are quoted in pounds sterling and are inclusive of labour, standard tools and equipment. Additional materials, plants, specialist equipment or waste removal charges will be specified separately where applicable.

5.3 Gardeners Snaresbrook reserves the right to adjust the quoted price if the information provided by the Customer at the time of booking was inaccurate or incomplete, or if the condition of the garden differs significantly from what was described.

5.4 Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services for one-off visits, and in accordance with the invoicing schedule for regular maintenance contracts.

5.5 Gardeners Snaresbrook accepts payment by the methods it specifies from time to time. Cash payments may only be made if agreed in advance.

5.6 If payment is not made by the due date, Gardeners Snaresbrook reserves the right to charge interest on the overdue amount at the statutory rate applicable under UK law, and to suspend or cancel future services until payment is received in full.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a confirmed booking by providing notice to Gardeners Snaresbrook as early as possible.

6.2 For one-off visits, if the Customer cancels or significantly amends a booking with less than 24 hours notice, Gardeners Snaresbrook may charge a cancellation fee of up to 50 percent of the quoted price to cover time and scheduling costs.

6.3 For regular maintenance customers, specific cancellation terms will be agreed as part of the maintenance schedule. Repeated short-notice cancellations may result in the service being terminated by Gardeners Snaresbrook.

6.4 Gardeners Snaresbrook may occasionally need to cancel or reschedule a booking due to severe weather, staff illness, equipment failure, safety concerns or other circumstances beyond our reasonable control. In such cases, we will endeavour to provide as much notice as possible and to arrange an alternative appointment. Gardeners Snaresbrook will not be liable for any consequential loss arising from such cancellations.

7. Weather and Working Conditions

7.1 Outdoor gardening work is subject to weather conditions. Gardeners Snaresbrook will assess whether it is safe and practical to carry out the Services on the scheduled date.

7.2 In the event of severe weather, extremely wet, icy or stormy conditions, Gardeners Snaresbrook may postpone the work to another mutually convenient time to protect staff safety, prevent damage to the garden and maintain quality of work.

7.3 Some tasks may still be carried out in light rain or cooler temperatures. The final decision rests with Gardeners Snaresbrook on the day of service.

8. Waste Handling and Regulations

8.1 Garden waste handling is subject to local and national waste regulations. Gardeners Snaresbrook will comply with applicable UK legislation and any licensing requirements for the transport and disposal of waste.

8.2 Unless agreed otherwise in writing, standard Services do not include the removal of garden waste or other materials from the Customer's property. Where waste removal is requested, an additional charge will apply and will be confirmed before the work is carried out.

8.3 Where garden waste is not removed by Gardeners Snaresbrook, it will typically be bagged or placed in an agreed area on site, such as a compost heap, green waste bin or other designated location.

8.4 Gardeners Snaresbrook will not remove hazardous or non-garden waste, including but not limited to asbestos, chemicals, paint, large quantities of rubble, household rubbish or electrical items. The Customer is responsible for arranging appropriate disposal of such items through authorised waste carriers.

8.5 The Customer must not request or permit Gardeners Snaresbrook staff to dispose of waste in any unlawful manner, such as fly-tipping or using bins without permission.

9. Use of Materials, Plants and Products

9.1 Where Gardeners Snaresbrook supplies plants, materials, soil, turf or other products, these will be of a reasonable quality suitable for the intended purpose, taking into account the information provided by the Customer.

9.2 Gardeners Snaresbrook cannot guarantee the long-term performance, growth or survival of plants or lawns, as this depends on ongoing care, weather, pests, diseases and other factors outside our control.

9.3 Any aftercare instructions provided by Gardeners Snaresbrook should be followed by the Customer. Failure to follow such guidance may adversely affect results and will not be the responsibility of Gardeners Snaresbrook.

9.4 Where the Customer supplies their own materials or plants, Gardeners Snaresbrook accepts no liability for defects or failures arising from such items.

10. Liability and Insurance

10.1 Gardeners Snaresbrook will exercise reasonable care and skill in delivering the Services and will take reasonable steps to protect the Customer's property and belongings.

10.2 Gardeners Snaresbrook maintains appropriate insurance cover for public liability in connection with the Services provided. Details of insurance cover can be made available on request.

10.3 Gardeners Snaresbrook will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit, loss of business or loss of opportunity arising out of or in connection with the Services.

10.4 Gardeners Snaresbrook's total liability to the Customer in respect of any claim arising from the Services, whether in contract, tort or otherwise, shall be limited to the total price paid by the Customer for the specific Services giving rise to the claim.

10.5 Gardeners Snaresbrook shall not be liable for damage caused by defective or unstable structures, old or poorly maintained surfaces, hidden obstructions such as buried pipes or cables, or pre-existing defects in the garden or property.

10.6 The Customer is responsible for removing or clearly marking any fragile items, ornaments, garden lighting, irrigation systems, cables and similar items before work begins. Gardeners Snaresbrook will not be liable for accidental damage to such items that were not reasonably apparent.

11. Customer Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Gardeners Snaresbrook as soon as possible, and in any event within 48 hours of completion of the work.

11.2 Gardeners Snaresbrook will investigate complaints and, where appropriate, may offer to revisit the property to review the work and take reasonable corrective action.

11.3 The Customer must allow Gardeners Snaresbrook a reasonable opportunity to remedy any issues before seeking external remedies or engaging alternative providers at our expense.

12. Health and Safety

12.1 Gardeners Snaresbrook is committed to operating in a safe manner and in accordance with relevant health and safety regulations.

12.2 The Customer must not ask staff to undertake tasks that are unsafe, prohibited by law or beyond the agreed scope of Services.

12.3 Children and pets must be kept away from the work area while Services are being carried out, and from any machinery, tools or chemicals used during the visit.

13. Termination of Services

13.1 For ongoing maintenance contracts, either party may terminate the Agreement by giving the notice period specified in the individual service agreement or, if no notice is specified, by giving at least 14 days written notice.

13.2 Gardeners Snaresbrook may terminate the Agreement with immediate effect if the Customer repeatedly fails to provide access, fails to pay for Services when due, behaves abusively towards staff, or otherwise materially breaches these Terms and Conditions.

14. Data Protection and Privacy

14.1 Gardeners Snaresbrook will collect and process personal information about Customers only as necessary to arrange and deliver the Services, handle enquiries and manage accounts.

14.2 Customer information will be handled in accordance with applicable UK data protection laws. We will not sell Customer details to third parties and will only share data where necessary to provide the Services or comply with legal obligations.

15. Changes to These Terms

15.1 Gardeners Snaresbrook may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

15.2 Updated Terms and Conditions may be published on our website or otherwise made available to Customers on request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Snaresbrook.

By making a booking or receiving Services from Gardeners Snaresbrook, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.